Agreement

GENERAL TERMS AND CONDITIONS OF KRAFTEC, S.R.O.

1. Basic Provisions

1.1 These general terms and conditions (hereinafter referred to as the "GTC") govern the legal relations between Kraftec, s.r.o., Gen. M. R. Štefánika 1939/7, 914 51 Trenčianske Teplice, Business ID: 54 072 247, registered in the Commercial Register of the District Court Trenčín, Section: Sro, Insert No.: 466861/R, and any natural or legal person who expresses interest in purchasing goods based on an order or a separately concluded contract.

1.2 No amendments or deviations from these terms, whether stated in the customer's order or in any other documents, including shipping documents or the customer's general terms, are binding on the seller unless the seller expressly agrees otherwise in writing.

2. Definition of Terms

2.1 Seller – Kraftec, s.r.o., Gen. M. R. Štefánika 1939/7, 914 51 Trenčianske Teplice, Business ID: 54 072 247, registered in the Commercial Register of the District Court Trenčín, Section: Sro, Insert No.: 466861/R.

2.2 Customer – a natural or legal person who expresses interest in purchasing goods based on an order or a separately concluded contract.

2.3 Goods – products and services offered by the seller through the website www.gostainless.euand other associated websites belonging to the Kraftec group (described in details on www.kraftec.sk) or otherwise presented by the seller within the scope of the currently published offer.

3. Offer, Ordering Goods, and Conclusion of a Purchase Contract

3.1 The seller's offer is valid for 7 days from the date of issuance unless otherwise stated in the offer. However, the seller may revoke the offer at any time before the Customer's acceptance.

3.2 The order becomes binding for the parties once it is confirmed by the seller either by phone, mail, or electronic means to the customer’s address/number specified in the order.

3.3 A purchase contract is considered concluded upon the seller’s confirmation of the customer’s order, and these GTC apply to the purchase contract.

3.4 Unless explicitly specified otherwise, the Seller reserves the right to deliver up to ten percent (±10%) more or less than the quantity specified in the order. Such variation shall be deemed to fulfill the contractual obligations in full, and the Customer shall accept and pay for the actual quantity delivered at the agreed unit price.

4. Price and Payment Terms

4.1 The purchase price of goods or services is agreed upon by mutual consent of both parties.

4.2 The purchase price valid at the time of the order is binding once the seller accepts the order.

4.3 The seller reserves the right to change the price of the ordered goods, particularly in case of changes in the price of the goods on relevant markets, but must inform the customer in advance.

4.4 The customer is obliged to pay the purchase price via bank transfer within the period specified on the invoice or in the contract.

4.5 In the event of late payment, the Customer agrees to pay late interest as follows:

– 0.05% of the outstanding amount per day of delay for the first 30 days after the due date;

– 0.10% per day from day 31 to day 60;

– 0.15% per day for each day of delay beyond 60 days.

The Seller also reserves the right to claim a fixed recovery fee of €40, and any additional reasonable costs incurred in recovering the debt.

5. Delivery Terms

5.1 Timely delivery by the seller is contingent on the timely cooperation and fulfillment of the customer's obligations. If the customer fails to provide cooperation or fulfill other obligations, the delivery period is extended by the duration of the customer’s non-fulfillment.

5.2 If an advance payment is agreed upon, the seller is not obliged to deliver the goods before receiving the payment.

5.3 Goods may be delivered to the customer by shipping to the location specified by the customer or by personal pickup at the location designated by the seller.

5.4 Unless otherwise agreed in writing, the seller determines the route and method of transportation, as well as the selection of shipping companies and carriers.

5.5 Unless a fixed delivery date has been expressly agreed in writing, all delivery times are non-binding estimates. The Seller will make reasonable efforts to meet these estimates but shall not be liable for delays unless caused by gross negligence or willful misconduct. Delays do not entitle the Customer to cancel the order, reject the goods, or claim damages.

5.6 The seller's delivery obligation is fulfilled upon the goods being handed over to the customer.

5.7 The customer is obliged to inspect the goods personally or through an authorized or designated representative immediately upon receipt, to verify compliance with agreed specifications, quality, quantity, weight, length, and width, as well as general suitability for the customer’s purpose.

5.8 Upon receipt, the Customer must immediately notify the Seller in writing of any visible defects, damage, or non-conformities in the goods (including but not limited to surface defects, bent edges, or packaging damage), as well as any other issues that could be identified through reasonable inspection. The nature and extent of any such non-compliance must be clearly specified. All visible defects must also be clearly recorded by the Customer on both the Carrier’s Receipt (CMR) and the Delivery Note at the time of delivery.

The Customer shall report all such observations factually, without assigning or suggesting any cause for the damage. Any attribution of cause by the Customer shall release the Seller from all liability in respect of the reported damage, particularly where such attribution results in the Seller’s transport or product insurance coverage being denied or rendered void. Failure to document such issues on both the CMR and the Delivery Note shall constitute irrevocable acceptance of the goods in full and in good condition.

Claims for concealed damage or hidden defects not apparent at the time of delivery must be submitted to the Seller in writing within 48 hours of receipt, accompanied by appropriate supporting documentation, including photographic evidence. Claims submitted after this period will not be accepted.

5.9 The seller will issue a delivery note for the goods, stating the type, quantity, and price of the goods. The customer is obliged to confirm receipt of the goods by signing the delivery note.

6. Liability for Defects and Transfer of Ownership

6.1 Upon the customer’s receipt of the goods from the seller, the risk of damage to the goods passes to the customer.

6.2 If the customer does not inspect the goods or arrange for inspection at the time of transfer of risk, they cannot claim defects that would have been apparent during the inspection, especially visible damage to the goods or packaging, discrepancies in quantity, or type of goods compared to the invoice and delivery note.

6.3 The Customer cannot withdraw from the contract if defects were not reported to the seller in a timely manner.

6.4 The seller is liable for damages only if they are damages or unnecessary expenses caused by the seller.

6.5 The seller is not responsible for costs related to the removal of defective products and the delivery of new, defect-free products.

6.6 Ownership of the goods transfers to the customer only after full payment of the agreed price.

7. Final Provisions

7.1 All orders accepted by the Seller are governed exclusively by these General Terms and Conditions of Sale (GTC). Any terms proposed by the Customer, whether in a purchase order or otherwise, are excluded and shall not apply unless expressly accepted in writing by the Seller. The Custromer acknowledges that the Seller’s GTC prevail in all matters relating to the order.

7.2 The Seller and Customer may regulate their mutual rights and obligations differently in a separate written agreement, in which case such provisions shall take precedence over these GTC.

7.3 Rights and obligations not explicitly regulated by these GTC are subject to the applicable provisions of the Commercial Code.

7.4 All contracts, agreements, and transactions between the Seller and the Customer shall be governed by and construed in accordance with the laws of the Slovak Republic, excluding its conflict of law rules.